OOTD Malaysia is always to ensure the best possible online shopping experience. Therefore, all product(s) are checked carefully before deliver to you.
We apologize if there are any incorrect item(s) sent or defect item(s), kindly contact us within 5 working days upon parcel received.
- OOTD Malaysia provide size exchange as long as that item's still in stock to ensure the best possible online shopping experience for you.
- All item(s) is eligible for one time exchange only.
- Postage charge of RM7 (West Malaysia) / RM13 (East Malaysia) will be apply for exchange/return request.
- Color exchange or exchange to other item(s) request is not allowed.
- Swimwear, lingeries, sleepwears & SALE/PROMOTION items cannot be returned or exchanged.
- Exchange request must be submitted within 5 working days upon parcel received.
- Upon approval of an exchange, buyer must ensure that we receive the returned product(s) within 7 working days.
- All item(s) must be returned in original condition (unaltered, unworn, unwashed and with tags intact).
- The cost of returning the item to us is your responsibility.
- OOTD Malaysia is not responsible for returned parcels until they arrive at our office. Please retain the courier receipt and tracking number as proof of return.
- All return/exchange requests will be processed within 3 working days upon receipt of returned items.
- Exchange item(s) will ship out within 5-10 working days (Exclude Sat, Sun & Public Holiday) after item(s) returned.
RETURN / REFUND POLICY
- Under normal circumstances, we do not offer return or refund.
- All refund(s) will be credited to your member account store credit only within 1-3 working days. No cash refund(s) are allowed.
- Color may vary across screen and measurements are approximate, although we try to ensure accuracy in both.
- An item in a colour or size cannot fit (too short, too long, too tight or too loose etc) that is not up to your expectation is not considered a ‘wrong item’.
- Material and quality issues are not considered defects and is subjective.
** Parcels returned to us before any acknowledgement/approval will not be entertained.
If you have any queries or comments, please drop us an email at firstname.lastname@example.org.