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OOTD Malaysia is always to ensure the best possible online shopping experience. Therefore, all product(s) are checked carefully before deliver to you.

We apologize if there are any incorrect item(s) sent or defect item(s), kindly contact us within 5 working days upon parcel received.

Exchange/Return Policy

- OOTD Malaysia provide one time exchange/return to ensure the best possible online shopping experience for you.

- All item(s) is eligible for one time exchange/return only. Exchange/Return can only be made once per order item, which means any order made with return credit cannot be returned thereafter.

- All refund(s) will be credited to your member account store credit only within 1-3 working days. No cash refund(s) are allowed, except out of stock item(s).

- Postage charge of RM7 (West Malaysia) / RM13 (East Malaysia) will be apply for exchange/return request.

- Swimwear, lingeries, sleepwears & SALE/PROMOTION items cannot be returned or exchanged.

- Exchange/Return request must be submitted within 5 working days upon parcel received.

- Upon approval of an exchange, buyer must ensure that we receive the returned product(s) within 7 working days.

- All item(s) must be returned in original condition (unaltered, unworn, unwashed and with tags intact).

- The cost of returning the item to us is your responsibility.

- OOTD Malaysia is not responsible for returned parcels until they arrive at our office. Please retain the courier receipt and tracking number as proof of return.

- All return/exchange requests will be processed within 3 working days upon receipt of returned items.

- Exchange item(s) will ship out within 5-10 working days (Exclude Sat, Sun & Public Holiday) after item(s) returned.

** Parcels returned to us before any acknowledgement/approval will not be entertained.

If you have any queries or comments, please drop us an email at support@ootd2u.com.

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